These are some of the most frequently asked questions we receive here at Sterling Ledet & Associates, Inc. If you have a question about our company or its policies, you may find the answer below.
About Ledet Training Centers
Are you vendor certified?
Ledet Training is vendor certified on most of the software training providers we offer training for including:
- Adobe Certified Training Provider
- Autodesk Authoriced Training Center
- Google Authorized Training Center
- Microsoft Authorized Training Center
- Quark Authorized Training Center
- Unity Authorized Training Center
How experienced are your instructors?
Our instructors know the products they teach on inside and out. You can rest assured they will be able to quickly answer your questions, or find out the answer for you after class if it’s something they don’t have an immediate solution for. Our instructors are vendor certified and many are Certified Technical Trainers.
What makes your training classes better than others?
Ledet Training provides real-world training classes to companies in physical, instructor-led classrooms across the US. We integrate this real-world experience with our classroom training to make sure the classes are relevant. Our classes are organized and professional, and our small class size helps to ensure you get the best training experience possible.
Do you have a printed catalog and schedule you can send me?
Because software gets updated often, and we frequently make schedule changes to accommodate client needs, we don’t invest our resources in conventional printed literature. We do keep the online schedule up-to-date, though, and have course outlines available as a PDF.
Do you offer certification training?
Yes, we offer extensive certification training programs oriented around preparing our clients for passing certification exams from the vendors we teach for including Adobe, Autodesk, Apple, IBM, Microsoft, and Quark. See https://www.ledet.com/certification for more information on certification.
Do you offer Continuing Education Units (CEU)?
Yes, Ledet Training does offer CEU recommendations for our training classes. Our Obtaining Continuing Education Unit (CEU) credit page has more information on CEU credit for Ledet training programs.
Do you offer a reseller, partnering, or affiliate program?
Yes, we offer a partner program. It does require some commitment and is not a typical web affiliate. Check out our partner opportunities web page for more information.
Do you offer job placement assistance to students?
While we don’t offer placement services through our company directly, we do work with several companies whose main function is job placement for creative professionals. You will find that the demand for people with the skills we develop is tremendous.
What is the Ledet Ambassador Program?
The Ledet Ambassador Program gives notable clients the opportunity to receive a referral gift of $100 for referring new students to us who successfully completes their registered class. The client must also list you as their Ambassador on their registration form.
Do you have resources for hearing impaired students?
Please see our page at https://www.ledet.com/accessibility.
Registration Procedures and Policies
How do I register for a class?
We require a physical registration form (available on our enroll page) with payment in order to reserve a seat in our classes. Our online registration system automatically creates this form for you, but it must be submitted to us at the end of the registration provcess and your registration is not complete until this signed PDF form is received.
The form can also be downloaded as an Acrobat PDF form from this web site, filled out on any computer using Acrobat Reader and sent to us electrionically. If you prefer, it can be printed out and faxed to us at 770-414-5661.
What is included with your courses?
Your class registration fee includes professional, full color printed course materials, typically in high-quality vendor authorized book form which are yours to keep after class. Most classes also include electronically downloadable data files used in class, and additional product information, utilities, and enhancements.
What version of the software do you teach on?
Our policy is to use the latest version of the software in each of our training classes. We usually adopt new versions of software immediately upon their release, and are up to speed on it due to our participation in vendor training programs.
What version of course materials do you teach with?
We use the latest available version of vendor authorized course materials in our training classes, sometimes supplemented with handouts and additional resources prepared by our instructors. However, often there is a gap between new software releases and the publication of updated textbooks and courseware. During this time, our policy is to use the courseware designed for the previous version with the latest software release. At the end of class, students have the option of either keeping the course materials used in class or placing an order for the new course materials at no charge. In order to receive the new material at no charge, the course material used in class must be left with the instructor at the end of class and must be in like new condition without markings or dog-ears. The participant is responsible for sending a request to email@example.com requesting the new material be sent when available. If the courseware is removed from class, returns are not acceptable and new courseware must be purchased once available, although, as a customer service, we will provide new courseware at our cost.
What is your retake policy?
Our policy is to offer returning students unlimited retakes throughout the current release version of the application they were trained on. For example, a student attending a Photoshop CC 2014 class is eligible to retake this same class, until the next major upgrade (version CC 2015 for example). There is a $100 registration and administrative fee associated with all retakes. This fee does not include new course materials or books, which can be purchased separately at your discretion. All retake seats are confirmed on a space available basis.
What do I need to know before I come to class?
Our instructors are professional, patient and considerate. Generally, you won’t feel out of place if you don’t have much experience with a program when you attend our non-advanced classes. As all of our classes are filled with a lot of information, however, we do recommend some basic familiarity with the software before you come to class. The more you know about a program before you come, the more you can get out of the class.
It is vitally important, however, that you have basic familiarity with your computer and its operating system. You must be comfortable with using your mouse, opening and saving files, and general operations of your computer. If you do not have this basic level of familiarity with computers and come to class, you may not be able to keep up with the pace of the class. While we will make every effort to help you as much as possible, we cannot slow down the pace of the class unreasonably to make up for a student’s unfamiliarity with computers. Students with insufficient mousing and general computer skills may be required to observe the class lessons or do their best to keep up without slowing down the rest of the class.
How many students are in each training class?
Most of our training classrooms hold a maximum of eight students with a few holding up to 12. The average class size hovers around 4. This lets us keep a close watch on each student to make sure they are learning everything they need to know.
What types of computers do students get to use during class? Do you train on both Macintosh and Windows?
For Ledet operated facilities in Atlanta, Chicago, San Diego, Denver, and Washington DC each seat is equipped a Windows based PC. In select locations we may have Macintosh platforms available. You may elect to bring your own Macintosh or Windows laptop with the most recent version of the software pre-installed.
How far in advance should I register?
We generally recommend registering as soon as you are certain you want to attend the class. Some classes fill up a couple of weeks in advance of the class, and some (such as Dan Margulis’ Applied Color Theory) are filled months ahead.
What types of payment do you accept?
Sterling Ledet & Associates, Inc. accepts company checks and all major credit cards. We can accept a purchase order to reserve a registration, but payment must be received at least one week before the class because courseware is not ordered until payment is received. In this case, a credit card must be given to guarantee payment. The card will not be charged unless the invoice is not paid by the end of the first day of class. The registration form must be marked HOLD ONLY next to the credit card number. Past due invoices incur a 2% finance charge per month ($25 minimum per statement cycle) which is strictly enforced.
Do you charge sales tax? Why do I see a sales tax line item on my credit card processing data?
Ledet Training does not charge sales tax on its training services. This is true whether or not your organization is tax-exempt.
Because Ledet Training processes a number of large credit card transactions, we use a feature of the credit card processing network called Level 3 Interchange Plus data which maximizes the discount rate we receive on credit card transactions.
In order to qualify for the higher Level 2 and Level 3 interchange discount rates, Visa and MasterCard sales tax line item data cannot be zero, even if no sales tax is charged on the transaction, so as a workaround the nominal amount you see listed as sales tax on the Level 3 credit card data you may be receiving is simply a data entry that only appears on that bank data. Your invoice or sales receipt properly reflects the correct amount of the invoice without the spurious sales tax data forced by the MasterCard/Visa Level 3 interchange plus processing system.
To take advantage of the significantly higher discount rate available through Interchange Plus pricing, our credit card processor automatically structures the data so a sales tax line item of .01% of the charge price is calculated for the credit card processing data provided to the credit card interchange network. This is not actually sales tax and any amount you see on your statement as sales tax can safely be ignored. The other line items on your statement are reduced by the amount listed for the line item specified sales tax on your credit card statement is so the total charge does properly match your invoice.
Do you accept purchase orders?
We are happy to invoice your firm for a class registration based on a purchase order. Payment of the invoice must be received at least 10 business days before the class.
Until payment is received, the registration is typically treated as unconfirmed. To receive a class confirmation and have the seat held and finances committed, a credit card must be given to guarantee payment. The card will not be charged unless the invoice is not paid by the end of the first day of class. The registration form must be marked HOLD ONLY next to the credit card number.
Past due invoices incur a 2% finance charge per month ($25 minimum per statement cycle) which is strictly enforced.
All purchase orders should clearly indicate contact information for the person in the accounting department responsible for payment.
Do you have financing available?
We partner with financing companies to provide several credit alternatives.
- Businesses can apply for an American Express credit line of up to $10,000
- Key Education Resources provides the Key CareerLoan for IT. This financing product provides low interest rates, with no application fee and no prepayment penalties. You can apply online at https://www.key.com/html/student-loan-options.html.
What is your policy regarding student cancellations and rescheduling?
We sincerely value our client relationships and are forced to make some hard business decisions when it comes to cancellations. Unfortunately, our scheduling and instructor deployment decisions are made based on commitments we receive from our clients that they will be attending classes. Cancellations and rescheduling with short notice cost us significant resources, and we must pass these costs on to those who cancel.
All registrations are subject to a $100 nonrefundable registration fee. If we receive written notice (via email or fax) of a rescheduling or cancellation at least 2 weeks before the start of class, there is no additional charge for the change and a store credit will be issued for 100% of the fee paid minus the $100 registration fee. Substitutions of students can be made at any time before the class begins at no charge.
With less than 2 week notice but at least 1 week notice, we will provide a store credit of 50% of the course registration fee toward another class. There are no refunds or credits for cancellations or rescheduling made without at least 1 week notice.
Please be aware that all communications regarding cancellations and rescheduling requests by students or their managers must be in writing as specified above. This means it must be sent via fax or email to firstname.lastname@example.org. Verbal communications do not leave us a record and are sometimes subject to misunderstanding, and all employees at our company have been instructed to notify anyone attempting to cancel or reschedule on the phone to instead send an email to email@example.com so a record of the event is available and communications are as clear as possible.
Due to the limited availability of his classes, Dan Margulis’s training classes are subject to cancellation/rescheduling fees of $200 if notice is given at least 2 week prior to class. No refunds for cancellation or rescheduling made with less than 2 weeks notice.
What is your policy regarding multi-class packages (i.e. Bootcamps, Workshops, etc.) and bundles?
We offer a number of multi-class packages such as our “Bootcamps” or “Workshops” (typically with a 501 class code), which are bundles of several classes that are also available individually. These bundles and workshops do provide a significant discount off of our regular pricing for the individual classes that make up the bundle. Our standard policy for these workshops is that once one of the classes in the bundle, package or workshop is attended, no refunds are available for unused portions of the bundle if the later classes are held by the company as scheduled. Student rescheduling is available under our regular policies but each individual class is then treated as a separate purchase. If any exceptions to standard policy are made by your client care representative and a refund or store credit is issued for unused portions of a “Bootcamp” or “Workshop” bundle, discounts from the bundle will not apply. Charges for the attended classes in the bundle will be applied at the individual class rate.
What is your satisfaction guarantee policy?
We strive to do everything possible to ensure a successful, long-term relationship with our clients and we want you to not only enjoy your experience, but refer your friends and associates. Hands-on instructor-led training is an organized, effective way to learn software quickly in a structured environment. Much of our courseware is available publicly, however, and it is certainly possible for clients to self-study this material if they have the discipline, time and facility in which to do so. In the unlikely event we fail to meet your expectations, we will do our best to work with you to resolve customer service issues in a way that is fair for all parties involved.
Standard, open-enrollment classes offered publicly and delivered in our primary Ledet Training owned locations, including our online classroom, are covered by our 100% Money Back Satisfaction Guarantee . The terms and conditions as well as the procedures required are detailed on that page.
We do not typically offer refunds for classes that have been attended with one of our training partners.
Although refunds for classes that have been attended with our training partners are not always available, we do strive to be fair and reasonable in all of our business dealings. If you are unsatisfied with a training experience in any of our classes, you can request special consideration such as a free retake of a class with a different instructor, a training class voucher, a free technical support session or VILT (Virtual Instructor-Led Training) session to help cover areas of particular concern, or a discount on a customized on-site training session, for example. All reasonable requests will be considered, as we truly do desire every client to be a long-term relationship that refers others. All requests for customer service considerations must be in writing to firstname.lastname@example.org and should briefly detail what is being requested and the desired end business result.
What is your policy regarding low-enrollment cancellations and rescheduling?
We do reserve the right to cancel or reschedule any class due to insufficient enrollment, scheduling conflicts or circumstances beyond our control.
If we must reschedule a class due to low-enrollment or other company related scheduling conflicts, we will work with you extensively to provide an alternate date that works for you. We strive to communicate regularly with our clients and encourage you to check the status of a class before making travel arrangements. We cannot accept liability for travel arrangements or other expenses incurred by our clients.
We use a network of rental facilities for classes outside our company operated classrooms in Atlanta, Chicago, Denver, Houston, San Diego, and Washington DC. Occasionally, due to scheduling conflicts with third parties we need to move locations to another classroom in the same metro area. Refunds are not available if this is necessary.
Refunds are not available due to weather related cancellations or reschedules or similar emergencies.
What happens if I’m the only student registered?
When we don’t have at least three students (four in some network locations) registered for a class, it occasionally becomes necessary for us to offer clients one of the following options:
- When available, we offer our clients the option to elect to receive one day of one-on-one instruction in lieu of their two day class. Our regular one-on-one consulting rates are approximately $1000 to $1500 per day depending on the product and instructor so most clients take advantage of this option. Students are still eligible to retake a two-day class for the $100 retake fee (as mentioned above) on a space available basis if they elect this option.
- Clients may choose to reschedule their class to the next available scheduled class at no charge. Of course, the $100 administrative fee is waived in this instance if Ledet Training is responsible for the reschedule due to insufficient registrations.
- Clients may elect to receive a voucher good for any class our company offers.
- We often are able to offer training in on online, instructor-led format, if desired.
What is your policy regarding non-attendance due to government shutdowns?
Ledet Training appreciates our government clients and as a customer service, follows the following policy in the event of government shutdowns.
We recognize that these situations are difficult for everyone involved and want to do what we can to help our clients deal with these challenges. As a customer service to our government clients affected by the shudown, Ledet Training does provide a free $0 seat in the next scheduled class that would otherwise be held, waiving any customary rescheduling and/or retake fees that might be otherwise due.
Of course, Ledet Training cannot be responsible for the costs and financial consequences incurred by government shutdowns and we must consider the repercussions to other clients who are planning to attend our scheduled and confirmed classes. Therefore, since our class scheduling decisions are made based on committed funds, it is necessary for us to apply the funds from registrations received by government clients effected by government shutdowns to the classes that are held.
- No refunds are available in the event of non-attendance due to government shutdown.
- All finances are applied to the original class as per our normal policies. Ledet Training considers these fees to be earned on the date of the class.
- As a customer service, Ledet Training will provide a free seat in the next scheduled class that would otherwise be held, waiving any customary rescheduling and/or retake fees that might be otherwise due. However, this free seat does not have accounting funds attached and is considered a complimentary “free seat” enrollment. There must be enough new paying students in the class in order for the class to be held.
Onsite & Custom Training
Does Sterling Ledet & Associates, Inc. provide onsite training?
We quote onsite training on a per project basis using a structured process that begins with a needs analysis and a dialogue with clients focussed on determining success criteria for the engagement. We generally recommend taking our classes in our training center and following it up with onsite project assistance and support, if necessary. Coming to our professional training center helps to ensure you can focus on learning the software without interruptions, machine problems, or distractions.
What about onsite support and project assistance?
We do offer onsite assistance for advanced training and help with tricky projects. This generally follows a customized agenda. Rates vary but are typically $495 for a 3-hour session and $165 per hour thereafter.
Does Sterling Ledet & Associates, Inc. provide customized training?
We can provide customized training on a wider variety of professional workflows incorporating a number of different software products. We have customized our software courses to incorporate production requirements and procedures for several companies. If you have a particular training requirement that is more than what our typical software course can provide, you’ve come to the right place. We can provide a course that covers both a variety of software products and your company’s unique production workflow. We will tailor a class to make sure it covers the experience level of your team. Classes can be based on your company’s specific challenges and project requirements.
Online VILT Training
How does your online Virtual Instructor Led Training work?
Our VILT training events allow you to attend classes from the comfort of your home or office. All you need is a computer and a high-speed Internet connection. Virtual classrooms give you the benefits of traditional classroom training (including hands-on instruction and individual attention) without the hassle and expense of travel. Using Acrobat Connect, our instructors are able to deliver hands-on live training and immediately interact with the students in the VILT session. You may register for the VILT training events with our PDF registration form.
Which is best, online or Virtual Instructor Led Training?
Our VILT training courses are a great way to learn for many people, but different people learn best using different methods. Many of our clients take our hands-on class, as well as our VILT classes. While each client can obviously decide for themselves which method is best for them, you can call a sales consultant at 770-414-5007 if you’d like to discuss your training needs in person with someone who can help you make the decision that’s best for you. For classes with limited enrollment, VILT classes may be more convenient as they are less likely to be cancelled or rescheduled.
Payment / Financial Information
Where do I get payment information for our accounting department?
Full accounting information on Ledet Training is available on our Financial / Payment Information page .